Recently I received a letter in the mail offering me a Capital One credit Card account. Capital One is the banking institution that (1) runs TV commercials with funny “barbarians” in them asking “What’s in your wallet, (2) is one of the major banls that dominates the consumer and small business credit card market and (3) is the 4th largest customer of the US Postal Service. Capital One is currently seeking approval from the Federal Government of two acquisitions to expand it’s business. One is a proposed $9 BILLION acquisition of ING’s American subsidiary, ING Direct USA that would provide Capital One with $80 BILLION in deposits. The other is a proposed $2.6 BILLION acquisition of HSBC’s credit card operations unit valued at $30 BILLION in loan assets.
On the whole, Capital One has not been as bad an actor as Goldman Sachs, Bank of America, or JP Morgan. However, our current economic crisis is due in large part to the consolidation of the financial industry into fewer and fewer large financial corporations. Approval of Capital One’s ING and HSBC acquisitions would signal that once again, it’s business as usual in Washington for the financial industry, despite the fact that Republicans and others swore up and down at the time the Dodd-Frank reforms were being debated that the proposed reforms did not go far enough to eliminate the threat to economic stability posed by the “Too Big to Fail” Doctrine.
Now that Capital One is seeking approval from the Federal Reserve to move ahead with its proposed acquisitions, Steven Pearlstein, columnist of the Washington Post, had this to say about the current climate in Washington regarding further consolidation of our financial industry:
The Capital One-ING review also comes as a new council of financial regulators considers whether to designate large insurers, asset managers and finance companies as “systemically important,” subjecting them to closer scrutiny and higher capital standards. The indications are that, other than possibly AIG, none will be designated.
Recall that when Republicans united to oppose Dodd-Frank, they justified it on the basis of their deep concern that not enough was done to deal with the banks that were “too big to fail.” How strange, then, that not a single Republican has questioned the Capital One … deals. Instead, that role has fallen to Democrat Barney Frank, who is intent on seeing that the law that bears his name is actually enforced.
Capital One is an efficient and profitable machine that sucks up deposits from a vast network of ATMs and bank branches, then lends them at an interest rate spread of 7 percentage points to consumers and credit-card holders using highly sophisticated computerized underwriting. That machine will only become more efficient with the purchase of ING, with its $80 billion in deposits, particularly after Capital One completes its acquisition of the $30 billion U.S. credit card portfolio of London-based HSBC. [..]
What … concern[s] me … is that even more of the nation’s bank deposits will be channeled to small businesses through corporate credit cards rather than through loans made by flesh-and-blood bankers. Why is that important? Simply put, because only bankers with deep understanding of industries, communities and customers can be relied on not to push cheap and easy loans during credit booms and then abruptly cut off credit lines or raise rates at the first sign of economic trouble.
I agree with Pearlstein that further consolidation of financial power into these large monolithic banks is not a good idea. It undermines our nation’s financial stability and hurts small businesses and local and community banks. These smaller banks employ a lot of people who will lose their jobs if Capital One succeeds in putting these local banks out of business. For that reason I sent Capital One a letter in its pre-addressed, pre-paid envelope (along with all the material they sent me lauding their credit card and their rewards program), which read as follows:
To whomever reads this letter at Capital One:
I understand that you personally are not likely to be responsible for the policies of your financial institution.
I understand that you are not likely to be part of your company’s senior management.
I understand you likely don’t make the decisions that often adversely affect the lives of your company’s customers.
That said, please understand that I see any large financial institution in this country as a threat, and a highly dangerous one at that, to the welfare of the people of the United States.
The increasing concentration of money, deposits and other financial assets into that hands of fewer and fewer financial institutions through mergers and consolidations (such as the ones planned by your company to acquire HSBC and ING Direct USA), combined with the lack of adequate regulation and oversight over the activities of these large financial conglomerates (such as your company), and the enormous political influence these large institutions wield over our nation’s political process and economic policies, is a continuing threat to the economic stability of America and the world.
The views I am expressing in this letter are not mine alone. Many economists view the current financial crisis as the result of the deregulation of financial companies and the increasing consolidation of financial services and transactions into the hands of a few extremely large financial companies, one of which is Capital One. These large financial institutions exert an outsized influence on the markets and their risky decisions have ruined, and continue to pose a risk to, the economies of entire countries, as well as to millions of small businesses and individuals.
Consolidation increases systemic risks in the financial industry making further global economic crises and downturns more, not less, likely.
The consolidation of banks and other financial institutions has played a major role in the greatest wealth and income inequality our nation has seen since the days of the Great Depression.
To be blunt, I see your company and other large financial firms as the single largest cause of our financial crisis and our economy’s inability to recover from that crisis. The financial industry’s current business model of “bigger is better” is the reason unemployment is so high, and small business cannot find adequate credit to expand their businesses and increase jobs.
While major financial institutions are reporting ever higher profits, millions of Americans are suffering from record unemployment, lack of job creation, loss of health insurance and loss of their homes through shady and possibly illegal foreclosure practices. Your own firm has benefited enormously over the best few years while most Americans are struggling to make ends meet.
While your company may not be the worst offender among the “Big Banks” the larger Capital One becomes through planned acquisitions, the more it poses a threat to the American and world economy should it fail.
For all of the foregoing reasons, I must reject your offer of a Capital One credit card, no matter what benefits you claim it might provide to me in the short term.
I hope you understand that this decision is based on is nothing personal against Capital One or its affiliates and subsidiaries. It’s strictly business.
Sincerely,
Steven ______________
Feel free to use all or any part of this letter in your own correspondence with the Big Banks who want your money and business.
Thanks for bringing to my attention the Capital One acquisition of ING. I have a few accounts with ING (from the days when they had great interest rates on savings and CDs) and have been very happy with their service to date. I still think they have the best online banking tools of anyone I’ve used.
But if this acquisition goes through, I’ll immediately close my accounts there and move them to a credit union, and will be sure to let them know why I’m doing it.
I am planning on moving all my accounts to a credit union eventually anyway, but this would greatly accelerate the process.
In a related tale, I ended my relationship with Citibank several years ago via a letter somewhat like yours, and vowed to never do business with them again. My main impetus there was that they had terrible customer service and would try any trick available to rip off their customers.
Because bank offers are handled by direct mail centers (generally in Wilmington DE or the midwest), I have just been stuffing an Occupy Wall Street flyer (available as PDF from OccupyTogether.org) that says:
The sad truth is that your letter will be seen only by a mail center employee who will not read it and who will chuck it in the bin.
However, sending back all business reply envelopes to the guilty parties is a good idea. I have included any Bloomberg or Murdoch magazine offers as well. Most campaigns are budgeted on a less than 1% reply rate; the more returns they get that are not orders the more it costs them.
On behalf of my fellow Postal employees, I thank you for this excellent idea.
Good for you, Steven! This is how change will happen.
Can I take this opportunity to say how much I despise those anti-worker “Capital One Spark Card” ads?
They all begin with some Galtian overlord telling the peons that work for him that “The employee of the month is the Capital One Spark Card,” and then while we see footage of the workers busting their asses and doing incredible things, they explain that this card is so much more important, because it gives their boss a fractionally better deal accessing capital.
I can’t believe they’re throwing this in our faces now, of all times.
Wow, I haven’t seen that one yet. Are you sure they haven’t pulled it already? I watch a lot of sports, and the commercial breaks are usually teeming with Capital One commercials.
There’s not just one; there’s a series of them.
Yikes. I’ll have to keep an eye out for them.
Agree 100%! I may use that letter text.
My local bank got bought out by Capital One back a few years ago — they bought it SPECIFICALLY because then they would be able to qualify for TARP funds. Because heaven forbid getting left out when the government was handing out money, right?
Their services went straight to hell after that. They double-paid a very large check — which sent my account into the red — and it took three personal visits to the bank to get them to fix it AND remove the overdraft charges they were trying to stick me with. No one at the branch had the authority to do anything — it all had to go through central channels and they had to wait on hold, etc.
I can’t move my money tomorrow — I have a lot of outstanding stuff to wrap up first — but I’m going to set up a new account with a credit union this month, and will get out of Capital One as soon as I can.
The more of us who do this, the more it will matter to them. There are alternatives out there — and isn’t that what the ‘free market’ is all about?
We moved our checking (and convinced some local not-for-profits and businesses) to move to a locally owned regional bank about a year ago after our old bank sold for about the 5th time and we had to get new checks yet again. I think with all the depositors we convinced to move, they lost a couple hundred K.